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Privacy Policy

CLINICAL DISCLAIMER

 

The data on this point is not planned or inferred to fill in for complete clinical counsel, determination or treatment. All substance, including textbook, illustrations, filmland and data, contained on or accessible through this point is for general data purposes as it were.

PALL Health makes no depiction and accepts no responsibility for the perfection of data contained on or accessible through this point, and similar data is likely to change without notice. You’re prompted to affirm any data got from or through this point with different sources, and inspection all data in respects to any disease or treatment with your Health Care Professionals.

PALL Health does not suggest, support or make any depiction about the acceptability, seemliness or reasonableness of a particular tests, particulars, methodology, drugs, administrations, suppositions, medical care suppliers or other data that might be contained on or accessible through this point.

PALL HEALTH IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, Opinion OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU Gain THROUGH THIS APPLICATION Point.

 HMOs and PPOs constantly bear a reference or pre­approval before a cases registration. Disappointment of the case or their croaker to give an applicable reference or pre­approval will bring about a rejection of investiture by protection.

The case is also considered answerable for investiture of the bill. A large number of the Health Care Professionals associated with PALL Health are free professionals and individualities from the clinical staff at least one PALL Health exigency conventions and are neither representatives nor specialists of the medical conventions. Consequently, PALL Health is not liable for the consideration given by these Health Care Professionals.

REFUND POLICY

 

This Refund Policy is part of the Terms and conditions and shall be read and understood along with the Terms of Conditions.  All capitalized terms used hereunder shall have the same meaning assigned to them under the Terms of Conditions unless otherwise defined or contrary to context used therein.

Notwithstanding anything to the contrary, refund is a scheme provided by respective service provider directly under their policy in terms of which the option of refund is offered by the respective Service Provider to you. All services listed under a particular category in the PALL APP may not have the same refunds policy. For all refunds policy, provided on the specific service page shall prevail over these general refunds policy. Do refer to the respective service’s applicable refunds policy on the specific page for any exceptions to this refunds policy and the table below.

 

  1. Refunds to Clients can be raised in any of the following scenarios:
  • If the Client doesn’t want the chosen service and cancels the order before the rendering of the service by the concerned Service Provider within the timelines specified thereunder.
  • Also, when a service is not available or the Service Provider is unable to provide the service requested by the Client, refund will be provided.
  • All refunds shall be processed and returnable only after deducting all the processing fees, payment gateway charges, admin fees, and cost of resources for the work done.
  1. Refunds are issued using the payment method used at the time of purchase, except for Cash on Delivery. For orders processed through Cash on Delivery, refunds will be facilitated by a Cheque or through NEFT/RTGS.

Payment Method

Refund Method

Refund Time-frame

(After seller notifies PALL of receipt of return)

Credit Card/ Debit Card

Credit Card/ Debit Card

7-15 Business Days

Net Banking

Net Banking Account

7-15 Business Days

Cash on Delivery

Cheque/ NEFT/RTGS

7-21 Business Days (Includes Logistics time)
  1. You understand and agree that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence any entitlement for a refund shall only in accordance with the policies that are in existence at that point of time.
  2. Refund shall be made through the same Issuing Bank from where Transaction Price was received except for Cash On Delivery transaction.
  1. For Cash On Delivery transactions, refunds will only made to the Client’s bank account as suggested by the Client. The Client shall provide the all the requisite details as required by us.
  1. For cash on delivery (COD) transactions, the payment shall be facilitated by a cheque or through RTGS transfer as per the details provided by the you on the Website.
  1. Refunds shall only be made in Indian Rupees as per our applicable polices.
  1. For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
  1. Refunds shall be subject to Client complying with PALL’s policies.
  1. PALL and any of its Service Provider shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, endemic, pandemic, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).
  1. No refund shall be made on account of a Force Majeure Event.
 
 

DISPUTE (RESOLUTION) POLICY

 

This Dispute (Resolution) Policy is part of the Terms and conditions and shall be read and understood along with the Terms of Conditions.  All capitalized terms used hereunder shall have the same meaning assigned to them under the Terms of Conditions unless otherwise defined or contrary to context used herein.

 

In our best efforts we endeavor to fulfill all transactions smoothly on PALL App. However, there may be some cases where both the Service Provider and Client may face issues. At PALL App, we have a Dispute Resolution process in order to resolve disputes between the Service Provider and the Client.

 

What is a ‘dispute’?

 

A ‘Dispute’ can be defined as a disagreement between a Service Provider and a Client in connection with a transaction on the PALL App.

 

How does a ‘dispute’ occur in the Marketplace?

 

Disputes are filed as a result of a disagreement between the Service Provider and the Client. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

 

It is important that before a Service Provider/Client raises a dispute, they should attempt to resolve the issue among themselves for which PALL attempts to resolve it through its Resolution Team, who tracks all complaints and attempts to adjudicate the matter amicably. Please note that whenever a Service Provider raises a dispute, the Client’s payment for that order is put on hold immediately until the issue is resolved.

 

How is a ‘dispute’ created?

 

Whenever there is a disagreement, the Service Provider/Client can write to director@callthepall.com, in order to register a dispute. Disputes can be registered at a particular transaction level.